Returns and Exchanges

Our return policy lasts 14 days from the date you receive the artwork. After 14 days, unfortunately we can’t offer you a refund or exchange.
 
RETURNS
To complete your return, please email mm@mallorymorrison.com with the following information:
  • Your order number and item title
  • A brief description of the reason for the return
To be eligible for a return, your item must be in the same condition that you received it. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 7-10 business days.
 
LATE OR MISSING REFUNDS
If you haven’t received a refund after 10 business days, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mm@mallorymorrison.com.
 
SALE ITEMS
All Sale items are final, except if it was damaged in shipping.
 
ITEMS ARRIVING DAMAGED IN SHIPPING
Within 14 days of your merchandise delivery date, please email mm@mallorymorrison.com with the following information:
  • A photo of your damaged artwork and the shipping container it arrived in (only if the package is also damaged).
  • Your order number, and item title
  • A brief description of the reason for the return
  • Whether you'd like a replacement or a refund
If your return is confirmed, you do not need to mail back your product.  We will process the refund or replacement based on your photos.  (If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense in it’s original packaging before the return can be processed.)  Refunds are typically issued within 48-72 hours of receiving the package.  
 
EXCHANGES
If you decide you would like a different size or different print, please email mm@mallorymorrison.com within 14 days of receiving the artwork to notify us that you would like to exchange the work.  It will be processed as a Return and a New Order.  Please refer to the Returns instructions to process the return.  Once your return has been approved, you may create a new order with your desired artwork replacement.  
 
SHIPPING
You will be given the address once the return is processed. It get an estimate for shipping, it will be sent to Long Beach, CA 90806.
You will be responsible for paying for your own shipping costs for returning your item. 
When shipping a return/exchange item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.